Membrance – Privacy Policy & Cookies Policy

Last updated: 25/06/26

Membrance Ltd (“Membrance”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

This policy is governed by the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where relevant, the Privacy and Electronic Communications Regulations (PECR).

Section 1 – What information do we collect?

When you place an order with Membrance, contact us, or use our website, we may collect personal information including:

• your name

• billing address

• delivery address

• email address

• telephone number

• payment and order details

• information you provide for your funeral stationery order, such as names, dates, wording, messages, and photographs

• technical information such as IP address, browser type, and device information

• website usage information collected through cookies and analytics tools

We collect only the information necessary to provide our services, process your order, and support your experience with Membrance.

Section 2 – How do we use your information?

We use your information to:

• process and fulfil your order

• design and prepare your personalised funeral stationery

• communicate with you about your order, proof approval, delivery, or customer support

• process payments securely

• improve our website and customer experience

• meet legal, accounting, and regulatory obligations

Email Marketing

Where you have chosen to receive updates from us, we may contact you by email through our email marketing platform provided by Squarespace with news, offers, promotions, or updates about Membrance.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Section 3 – Lawful basis for processing your information

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

Contract: Where processing is necessary to fulfil your order or provide a service you have requested.

Consent: Where you choose to opt in to marketing emails or accept non-essential cookies.

Legitimate interests: Where processing is necessary to run and improve our business, provide customer support, or protect our website.

Legal obligation: Where we are required to keep records for tax, fraud prevention, or legal compliance purposes.

Section 4 – Consent

When you provide personal information to place an order, request a quote, upload photographs, or contact us, we collect and use that information only for the purpose of delivering our services to you.

Where we ask for your information for any optional purpose, such as marketing, we will ask for your consent separately.

Withdrawing consent: If you have opted into marketing communications, you may withdraw your consent at any time by contacting us or unsubscribing from our emails.

This does not affect the lawfulness of any processing carried out before consent was withdrawn.

Section 5 – Sharing your information with third parties

We only share your personal information where necessary to operate Membrance and provide our services to you.

This may include trusted third-party service providers such as:

• Squarespace, which powers our website, online store, checkout, customer data storage, and email marketing communications

• payment processors that securely process transactions

• print production and fulfilment partners

• delivery and courier providers

• website analytics or performance tools

These providers only receive the information necessary to perform their services and are required to handle your data securely and in accordance with applicable data protection laws.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may also disclose personal data where required by law or to protect our legal rights.

Section 6 – Website Hosting & Payments

Our website and online store are hosted by Squarespace.

When you place an order through our website, your information may be stored through Squarespace’s secure systems, including customer order information, contact details, and checkout data.

Payments made through our website are processed securely through Squarespace’s payment providers or connected payment gateways.

Membrance does not store your full payment card details.

Payment providers process payment information in accordance with PCI-DSS security standards and their own privacy policies.

Section 7 – Security

We take appropriate technical and organisational measures to protect your personal information against:

• loss

• misuse

• unauthorised access

• disclosure

• alteration

• destruction

While no online transmission or storage method can ever be guaranteed 100% secure, we use industry-standard security measures and secure hosting wherever possible.

Section 8 – Cookies

Cookies are small text files stored on your device when you visit our website.

We use cookies to:

• ensure our website functions correctly

• remember your preferences

• understand how visitors use our website

• improve performance and user experience

Types of cookies we may use:

• Strictly necessary cookies – required for the website to function

• Analytics cookies – help us understand website traffic and visitor behaviour

• Functional cookies – remember preferences or settings

Where legally required, non-essential cookies are only used after you have given consent through our cookie banner.

You can change or withdraw your cookie preferences at any time through your browser settings or our cookie settings tool.

Section 9 – Data retention

We keep your personal data only for as long as necessary for the purposes it was collected, including:

• completing your order

• responding to enquiries

• legal, tax, or accounting obligations

• resolving disputes

• maintaining business records

Order-related design files and customer information may be retained for a reasonable period to support reprints, future customer service requests, or legal record keeping.

Section 10 – Your rights

Under UK GDPR, you have rights over your personal data, including the right to:

• request access to your personal data

• request correction of inaccurate information

• request deletion of your personal data where applicable

• object to certain processing

• request restriction of processing

• request transfer of your data

• withdraw consent at any time where consent applies

To exercise any of these rights, please contact us using the details below.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

Section 11 – Age requirement

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use the website.

Section 12 – Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations, or website services.

Any updates will be published on this page with the revised date shown at the top.

Section 13 – Contact us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

Membrance Ltd

Email: hello@membrance.co.uk

Phone: Message or call on Whatsapp

Website: https://www.membrance.co.uk/faqs